Shipping

Delivery is worldwide. German islands are supplied.

We ship all orders within 3 working days, depending on the country, with the following shipping service providers:

Deutsche Post
DHL parcel service
DPD
Fedex (express)
DHL Express
UPS (express)

As soon as your shipment has been handed over to the shipping service provider, you will receive a message with your tracking number for shipment tracking.

Freshness guarantee:

All products that you have ordered from us are bought fresh for you after your order, which means that we do not store our range to ensure that you always get the best best-before date for your goods, which results in a processing time of 3 working days.

Shipping:

The shipping costs are shown in the shopping cart and you can also edit the delivery address there. You can then choose from the given shipping service providers the one whose service suits you best.

PLEASE NOTE: When buying heat-sensitive items, such as chocolate, we recommend that you always choose express shipping in the summer months, because we assume no liability for goods that have melted during shipping!

Overview of shipping costs:

Germany national Shipping	Zone 1: Denmark, Czech Republic, Poland, Austria, Belgium, Luxembourg, Netherlands	Zone 2: Croatia, Italy, Spain, Portugal, Sweden, France, Monaco, Slovakia, Slovenia, Hungary	Zone 3: Estonia, Latvia, Lithuania, Finland, Bulgaria, Greece, Romania, Malta
Shipping costs: 5,95 €   Express shipping from € 15,95 Free shipping from € 35	Shipping costs: 13,95 € Express shipping from € 29,95   Free shipping from € 75	Flat rate shipping € 16,95 Express shipping from € 29,95   Free shipping from € 100	Flat rate shipping € 24,95 Express shipping from € 27,95   Free shipping from € 150

Zone 4: Andorra, Faroe Islands, Gibraltar, Guernsey, Ireland, Jersey, Liechtenstein, San Marino, Switzerlandz	Zone 5: Bosnia and Herzegovina, Iceland, Kosovo, Montenegro, Serbia, Cyprus, North Macedonia, Albania, Norway, Canary Islands, Balearic Islands, Israel	United kingdom
Flat rate shipping € 21,95 Express shipping from € 27,95     Free shipping from € 100	Flat rate shipping € 29,95 Express shipping from € 44,95   Free shipping from € 150	Flat Rate Shipping £17.95 (GBP) Express Shipping from £36,95 (GBP) Free of charge Shipping from ,100.00 XNUMX (GBP)

Vereinigte Staaten von Amerika	Canada	Rest of the world
Flat Rate Shipping $ 28.95 (USD) Express shipping from € 44,25 Free shipping from € 250	from € 32,95 to 2 kg More than 2 kg in weight and volume increasing	from € 42,95 to 2 kg From 2 kg, increasing in weight and volume

In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for money transfers by banks (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information, see for example http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax http://auskunft.ezt-online.de/ezto/Welcome.do as well as specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

Customs fees and customs regulations:
If your delivery address / billing address is outside the EU, i.e. you are ordering from a non-European country, then please inquire with the customs authority responsible for you before your purchase whether and to what extent your country charges customs duties and / or import sales tax, which in this case would have to be paid by the customer in the recipient country.

In addition, please note that if the import of certain products into your country (e.g. outside of the European Union, products with content of animal origin, such as fish, meat, sausage, etc.) is prohibited due to local legislation, that we cannot be held liable in the event of confiscation by the local customs authorities. In the run-up to your purchase, it is your responsibility to clarify with the customs authorities responsible for you whether the relevant products may be imported into your country.

Delivery times:

The delivery time in Germany is 3-6 days.

The delivery time for the following countries/zones is:
Israel, Turkey: 10-20 days.

The delivery time for the following countries/zones is:
Bulgaria, Croatia, Greece, Romania: 10-20 days.

The delivery time for the following countries/zones is:
Hungary, Slovakia, Slovenia: 8-10 days.

The delivery time for the following countries/zones is:
United Kingdom: 8-14 days.

The delivery time for the following countries/zones is:
Bosnia and Herzegovina, Iceland, Kosovo, Montenegro, Norway, Serbia, Cyprus, Malta: 10-20 days.

The delivery time for the following countries/zones is:
United States of America: 10-20 days.

The delivery time for the following countries/zones is:
Kenya, South Africa, Costa Rica, Argentina, Brazil, Uruguay, Australia, New Zealand, Chile: 10-20 days.

The delivery time for the following countries/zones is:
Austria, Belgium, Luxembourg, Netherlands: 8-10 days.

The delivery time for the following countries/zones is:
Andorra, Liechtenstein, Monaco, San Marino, Switzerland: 10-20 days.

The delivery time for the following countries/zones is:
Canada: 10-20 days.

The delivery time for the following countries/zones is:
China, Hong Kong, Japan, Macau, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates: 10-20 days.

The delivery time for the following countries/zones is:
Ireland, Portugal, Sweden: 8-10 days.

The delivery time for the following countries/zones is:
Estonia, Finland, Latvia, Lithuania: 8-10 days.

The delivery time for the following countries/zones is:
Denmark, France: 8-10 days.

The delivery time for the following countries/zones is:
Czech Republic, Italy, Poland, Spain: 8-10 days.

The delivery period begins on the day after the conclusion of the contract and ends when the last day of the period expires. If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day takes the place of such a day.

Terms of payment

Apple Pay
You can pay with Apple Pay as part of the ordering process. To do this, you must confirm the payment via the "Apple Pay" service on a supported Apple device, following the verification steps. For the transaction, Apple Pay uses the payment data you have stored in the Apple Wallet app. For more information, see https://support.apple.com/de-de/HT201469.

Bancontact
In cooperation with the Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium, we offer the "Bancontact" payment method. The prerequisite is that your bank account supports payment via Bancontact. Payment is made directly to us. In the course of the payment, you will be forwarded to your bank's secure environment and can initiate the payment after logging into your online banking account.

Google Pay
You can pay with Google Pay as part of the ordering process. To do this, you must confirm the payment using the “Google Pay” mobile app on a supported device, following verification steps. For the transaction, Google Pay uses the payment data you have stored in the app. For more information, see https://support.google.com/pay/merchants/answer/6345242?hl=de

iDeal
In cooperation with Currence Holding BV, Beethovenstraat 300 Amsterdam, Netherlands, we offer the "iDeal" payment method. The prerequisite is that your bank account supports payment via iDeal. Payment is made directly to us. In the course of the payment, you will be forwarded to your bank's secure environment and can initiate the payment after logging into your online banking account.

Credit card (Visa, Mastercard, American Express)
Pay conveniently by credit card. The following credit cards are accepted: Visa, Mastercard, American Express

PayPal
Just a few steps to payment:
1. Select “PayPal” as the payment method at the checkout.
2. To process the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment. If you don't already have a PayPal account, you can create a PayPal account and then confirm the payment. It is not necessary to set up a PayPal account for the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal.
4. You will then be redirected back to us.

Immediate transfer via Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the payment option "Sofort". Payment is made to Klarna. Your account will be debited immediately after placing the order.